Privacy Policy

Last Updated: October 14, 2025

Welcome to Zyndix. This Privacy Policy describes how Zyndix ("we," "us," or "our") collects, uses, and discloses information about you through our websites, services, and applications (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Introduction

At Zyndix, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with our services, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Who We Are

Zyndix is an AI and Automation agency based in Lithuania, serving clients across Europe and the USA. We help small and mid-sized businesses automate their marketing, sales, and operations using smart AI-powered tools.

For data protection purposes, Zyndix, MB is the data controller of your personal information.

3. What Data We Collect

We collect only the data necessary to provide our services and improve your experience. This may include:

a. Information You Provide Directly

Name, email address, phone number, and company name (e.g., when filling out contact forms or booking audits).
Payment details (when applicable for paid services).
Communication content (emails, chat messages, or form submissions).

b. Information Collected Automatically

IP address, browser type, and device information.
Website usage data (pages visited, time spent, referral sources).
Cookies and similar technologies (see Section 8).

C. Information from Third-Party Integrations

If you connect tools while using our services, we may process data provided by these integrations strictly as needed to deliver automation and communication functionality.

4. How We Use Your Data

We process your personal information to:

Provide and improve our services.
Respond to your inquiries or support requests.
Manage appointments, projects, and client accounts.
Send marketing communications only with your consent.
Analyze website and campaign performance.
Ensure compliance with legal and contractual obligations.

We never sell or rent your personal data to third parties.

5. Legal Basis for Processing

We process your personal data based on:

Your consent (e.g., newsletter subscriptions).
Performance of a contract (e.g., providing services to clients).
Legitimate interest (e.g., improving our website and services).
Legal obligation (e.g., accounting and tax records).

6. How We Share Your Information

We may share data only with trusted service providers who help us operate our business, such as:

Hosting providers (e.g., Webflow, Google Cloud).
CRM and communication platforms.
Analytics and marketing tools (e.g., Google Analytics, LinkedIn Ads).

All partners are GDPR-compliant and process your data only under our instruction.

7. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. You may request deletion of your data at any time.

8. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content.
You can adjust or disable cookies at any time through your browser settings or our on-site cookie banner.

For more details, see our separate Cookie Policy (linked in the website footer).

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

Access – Request a copy of the data we hold about you.
Rectification – Request correction of inaccurate data.
Erasure – Request deletion of your data (“right to be forgotten”).
Restriction – Limit processing in certain circumstances.
Data Portability – Receive your data in a structured, machine-readable format.
Objection – Object to processing based on legitimate interests.
Withdraw Consent – You can withdraw consent at any time.

To exercise your rights, contact us at support@zyndix.com.

10. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and limited access to authorized personnel only.

11. International Data Transfers

As we operate globally, your data may be processed outside the EEA. When we do, we ensure appropriate safeguards (e.g., EU Standard Contractual Clauses) are in place to protect your information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the revision date clearly indicated at the top.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Zyndix, MB
Gerosios Vilties G. 6-76, Vilnius, Lithuania
support@zyndix.com
www.zyndix.com